Vacancy - Senior Service Delivery Manager - July 2019

The Senior Service Delivery Manager (SDM) not only performs the functions of the SDM but also oversees the key responsibilities of a team of SDM’s. This position is a managerial role that requires you to achieve a high level of client satisfaction within your assigned territories through the effective management of your SDM team.

Responsibilities & Attributes:

• Strong business acumen and people management skills
• Weekly reporting of your territory including temperature checks, challenges, possible issues and
• solutions
• Assist team members with all escalations until effectively resolved
• Ensure client satisfaction within your territory through the successful meeting of all SLA's
• Facilitate effective internal communication between departments
• Foster positive inter-departmental cooperation
• Assist team members to identify opportunities to improve the clients' efficiencies through the
• introduction of additional product & service offerings
• Hold regular team meetings and review account plans for accuracy and thoroughness
• Mentor, guide and advise team members for successful outcomes
• Monitor and investigate breaches in performance or quality
• Able to effectively articulate the company’s products and services
• Effective time management

The ideal candidate has a proven track record of success in a managerial role with a strong understanding of the Local Government landscape. He / she is able to comfortably operate at an Executive level, work under tight deadlines and is a self-starter able to prioritize given responsibilities. The candidate must have
strong written and verbal communication skills. This person should cope with working in non-routine and complex environments, involving the application of strong technical and business skills. To be considered, your application must be able to match the essential criteria.

Should you be interested in applying for this role, please send a concise CV to [email protected].