You have done 30 Implementation in 48 months. What makes a good implementation?

The answer to this is better answered by responding to the question “what makes a bad implementation?” Simply put, the answer to this is when the users do not want to be involved and they adopt a “call me when it’s ready” approach. The best implementations are with committed senior management support combined with a (senior) dedicated user project interface to ensure that all municipal project responsibilities are met.